📦 Delivery

When will I get my order?

Fulfillment Time: 2–5 business days for all products. ​

Shipping Time: Varies based on the fulfillment center and destination:​

• Ontario (Canada): Orders fulfilled at our Toronto facility typically arrive within 2–4 business days.

• Other Canadian Provinces: Orders from the Toronto center generally arrive within 4 business days. ​

• USA: Orders fulfilled in the U.S. are delivered in 3–4 business days. ​

• Canada (from U.S. fulfillment): If your order ships from a U.S. facility, delivery may take 6–12 business days, depending on customs and location. ​

• International: Deliveries outside North America typically take 10–20 business days. ​

Note: The fulfillment center is selected based on product availability and destination to ensure efficient delivery.

Where will my order ship from?

We work with a trusted print-on-demand partner that has fulfillment centers worldwide. Orders are typically shipped from the location closest to you, usually in Canada or the USA.

However, depending on product availability, size, or print method, your order may be fulfilled from another international location, such as Europe. This helps ensure timely delivery, but may result in import or customs fees upon arrival.

Will I be charged customs for my order?

International orders may incur additional customs or tax fees. These charges are not under our control and are determined by your local customs office. We recommend checking with your customs office if you are unsure of potential fees.
 

My order hasn’t arrived—what should I do?

Before reaching out, please:

• Check your shipping confirmation email for address errors

• Contact your local post office

• Check with neighbours in case the package was left with them

If the address was correct and the package wasn’t delivered, please email us at natalieuneditedselfco@gmail.com with your order number.
If you made a mistake with your delivery address, we can send a replacement order—shipping costs will apply.
 

💰 Currency, Taxes & Shipping Guidelines

1. Currency:

   • All prices on our website are listed in Canadian Dollars (CAD). If you're purchasing from the U.S., your credit card will be charged in Canadian dollars and converted to your local currency at the exchange rate provided by your payment provider (such as your bank or credit card company). Please note that foreign transaction fees may apply depending on your card issuer.

2. Taxes:

   • Canadian Customers: Your order will be charged the appropriate taxes based on your province. Sales tax will be calculated at checkout according to the local tax rate for your location.

   • U.S. Customers: U.S. customers will not be charged Canadian GST/HST or provincial taxes.

3. Shipping:

   • We offer domestic shipping across Canada and to the U.S.. Shipping rates may vary depending on your location, the size of your order, and the shipping method selected.

   • Canadian Shipping: Some items will ship from our Toronto fulfillment center and others from the USA fulfillment center. Shipping costs are calculated at checkout based on your delivery address and the shipping method you choose.

   • U.S. Shipping: U.S. customers will see shipping rates based on their shipping address. Some items will ship from our U.S. fulfillment center, so there are no import duties or customs fees for U.S. deliveries. However, for items shipped from Canada, customs and duties fees may apply on arrival. Please refer to the product description for shipping details.

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🧾 Orders

How are your products made?

We use a print-on-demand drop shipper with locations around the globe. Your order is printed and shipped from the facility that can fulfill it most efficiently based on your location.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email. For questions about tracking or delivery, reach out to us at natalieuneditedselfco@gmail.com.

I received a wrong or damaged product—what now?

We’re sorry about that! Please email natalieuneditedselfco@gmail.com within one week of receiving your order. Include:

• Photos of the item

• Your order number

• A brief description of the issue

We’ll review and respond with a solution as quickly as possible.
 

🔁 Returns

What’s your return policy?

Because each product is made to order, we do not offer returns or exchanges. However, if there’s an issue with your order, contact us at natalieuneditedselfco@gmail.com and we’ll do our best to resolve it.

Do you offer refunds?

Refunds are only issued for damaged or incorrect items. Please contact us with your order number and clear photos of the item(s) to begin the process.

Can I exchange an item for a different size or colour?

We do not offer size or colour exchanges at this time. Please refer to the size chart on each product page before ordering.
If your item was mislabeled, email us within one week of receiving it with your order number and a photo of the incorrect item. We’ll send you a replacement or issue a refund.

Additional Information

Please notify us of any issues with your order within 30 days of the estimated delivery date.

If your package is returned to our fulfillment partner due to an incorrect or insufficient address, or if the package is unclaimed, you will be responsible for any reshipment costs once the correct address has been confirmed.

Be sure to double-check your shipping information at checkout to avoid delays or extra charges.